Shipping policy
Shipping & Returns Policy
At Tilly Clothing Co., we’re committed to getting your order to you as quickly and smoothly as possible. Please read the details below regarding our shipping options and return policy.
Shipping Options
Free Local Pick-Up
We offer free local pick-up for customers located in the following postcodes: 2480 and 2470, NSW, Australia.
Flat Rate Standard Shipping – $10
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Dispatched within 2–4 business days.
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Standard delivery timeframes apply based on your location.
Express Shipping – $15
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Dispatched within 1 business day.
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Please note: During peak periods, delivery delays may occur once the parcel is with the postal service.
Free Shipping
We offer free shipping on all orders over $200 (after discounts and before shipping fees).
Returns & Exchanges
We accept returns up to 14 days after delivery, provided the item is:
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Unused
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In its original packaging and condition
Once we receive and inspect your return, we will issue a refund for the full order amount minus any return shipping costs.
Damaged or Faulty Items
If your order arrives damaged or faulty in any way, please email us at tillycoshop@gmail.com as soon as possible. Include:
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Your order number
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A photo of the item’s condition
We handle these issues case-by-case, but we’ll always do our best to find a satisfactory resolution.
Need Help?
If you have any questions about shipping, returns, or anything else, don’t hesitate to reach out:
📧 tillycoshop@gmail.com