Refund policy
Tilly Clothing Co - Return Policy
At Tilly Clothing Co, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we're here to help.
Returns:
You have 14 days from the date you receive your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
How to Initiate a Return:
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Contact our customer service team at tillycoshop@gmail.com within 14 days of receiving your order.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
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Our customer service team will guide you through the return process and provide you with a return authorization.
Return Shipping:
Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service for returns to ensure its safe arrival.
Refunds:
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Non-Returnable Items:
Certain items are non-returnable, including:
- Gift cards
- Sale Items
Contact Us:
If you have any questions about our return policy, please contact us at tillycoshop@gmail.com